FAQ
1. How can I view the prices of products in your online shop?
To view the prices of our products, you must submit a registration request. After acceptance, you will have full access to viewing prices and making a purchase.
2. What product categories are available in your shop?
We offer a wide range of standard ASME B16.11 fittings, including elbows, caps, tees, couplings, and crosses. We also supply unions according to MSS SP83, megabonds according to MSS SP97, nipples and swages according to MSS SP 95, and SW inserts according to MSS SP 79.
3. How do I set up my product?
Product configuration is easy thanks to the available filters, including family, series, finish, steel type, and size. This functionality allows you to get exactly what you need.
4. What information will I find in my personal area after purchase?
In your personal area, you will find the invoice and certifications related to the casting and characteristics of the product you purchased, ensuring information transparency.
5. What payment options are accepted?
We accept only advance payments via credit/debit card, PayPal, or advance/instant bank transfer, ensuring a secure and fast transaction.
6. Are product prices fixed or can they vary?
Prices are flexible and may vary depending on the raw material. To get the most accurate prices, log in and regularly check our online shop.
7. How does the shipping process work?
We offer the option of delivery via DHL Express courier to the specified address or free pickup at our headquarters in Scanzorosciate within 15 days of purchase.
8. Can I extend the pickup period for my order?
The standard withdrawal period is 15 days from the date of purchase. Should you need to extend this period, please refer to the "Direct Withdrawal" section of our terms and conditions.
9. What happens if there's a problem with my order?
If you have any problems or questions about your order, please contact us through the support channels indicated on our website for prompt assistance
10. How can I track the status of my shipment?
You will receive a confirmation email with the courier tracking information once your order has been processed, allowing you to easily monitor the shipping status.
11. Do you offer assistance with product setup?
Certainly, our customer service is at your disposal to provide assistance during product setup or to answer any questions you may have. If you need help, just send us a message on WhatsApp at +39 378 3076007 and one of our operators will be happy to respond as soon as possible.
12. What are the return and refund policies?
The return and refund policy states that a refund can be requested through the specific form only if it is proven that the product has objective defects or if an incorrect product has been received.
13. What is the minimum order to make a purchase in your online shop?
The minimum order to make a purchase in our online shop is 250 euros. If purchasing products in dollars, the minimum order will be calculated based on the daily euro/dollar exchange rate.
14. What currency is accepted for payments?
We accept payments in euros and dollars.
15. Is your online shop dedicated to B2B or B2C sales?
Our online shop is dedicated to B2B (Business-to-Business) sales. We primarily cater
to professionals and companies that require fittings according to standard regulations.
16. How can I select the pick-up option for international purchases?
For international purchases, to be able to select the "pick-up" option at checkout, please follow the instructions in the downloadable procedure.
